Frequently Asked Questions

Why should i choose you to clean my house?

Quality and trust. The service we provide everyday is based on years of experience, our customers have dictated the way we run our business.

  • As a family business we carry out the work and do not employ technicians.
  • We always arrive on time or will let you know.
  • The solutions we use are environmentally friendly.
  • The price we give you is the price you pay - no hidden extras.
  • We access the right process every time for the cleaning of your items.

When should I have my carpets steam cleaned?

To get the longest possible wear out of your carpet, your carpets should be cleaned regularly. You know it is time to clean the carpet if:

  • Your carpet was last cleaned over 12 months ago.
  • The carpet is very soiled.
  • Pets are allowed on the carpet.
  • The carpet is in high traffic area in your workplace or home.

My friend tells me not to have my carpet cleaned because when she had them cleaned the carpets became dirty very quickly.

Yes this can happen when a poor quality carpet cleaner pumps your carpet with detergent and does not rinse the detergent out. A professional carpet cleaner will avoid this problem by prespraying your carpet first, then rinsing the prespray out, similar to a rinse cycle on a washing machine.

How long will my carpet takes to dry?

Dry times depend on a number of varables.

  • The length of carpet fibres.
  • The amount of moisture in the air.
  • The type of cleaning method we use.
  • The amount of dirt in the carpet.

For an average carpet with medium soiling you could expect your carpet to be dry within 1 hour. On the day we clean your carpet, we will advise you on dry times and the best ways to help the carpet dry quicker.

Is it possible to clean carpets too often?

No. Frequent cleaning of the carpet will help keep maintain its original appearance. It is recommended that high-traffic areas (doorways, hallways, etc) and areas of heavy-soiling (near kitchen, dining room, play room, etc) are cleaned more frequently than the other areas. Between professional carpets cleaning services remember to vacuum at least weekly with a good quality vacuum in proper working order.

Will hot water extraction (steam cleaning) damage my carpet?

No. Hot water extraction is the method preferred by many leading carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants.

Will your services help my allergies?

Yes, having your carpet and upholstery cleaned removes many allergens and other pollutants and makes your air easier to breathe.

Can I walk on the carpet after cleaning?

Yes. Use clean white socks and use extreme caution when walking from damp carpet to any hard surface. Hard surface floors will be slippery. Try to limit traffic until completely dry.

What are your working hours?

7am until 6pm. We will go out of our way to meet your requirements and work nights or weekends if you require.